Eric I think you should email these people about the problem, they may
be able to give you some guidance about how to proceed:
http://www.eff.org/
- George
PS - In some ways the Internet is become like the old West where
everybody operates by their own rules. I notice when I use my Yahoo!
dialup account, access to Google is strangely blocked. Hmmm, I wonder
why that would be?
Eric wrote:
>I'll get right to the point.
>
>On Friday, I got a call from the tier 2 tech at Cox who has been working
>on my complaint. While nobody in the Technical Operations Center or in
>technical support knew anything about it, he passed my information, test
>results, and packet logs up a level in the Cox hierarchy.
>
>In a phone call, he told me the following:
>
>1. Cox DOES have a system in place that severely degrades or completely
>blocks some peer to peer networks.
>
>2. This system is a SECRET, and Cox will not provide any more
>information about it.
>
>3. Cox will not remove the system.
>
>4. Cox will not provide me with any documentation of their admission
>(hence the phone call instead of an email).
>
>5. Cox will not inform any of its technical support or customer service
>staff that the system exists. In other words, Cox will continue to allow
>their technical support staff to tell customers that it does not block
>or interfere with any peer to peer networks.
>
>By the way, the excuse provided for their behavior was this quote from
>their subscriber agreement: "NEITHER COX, NOR ITS AFFILIATES OR ANY OF
>ITS SUPPLIERS OR LICENSORS, EMPLOYEES OR AGENTS WARRANT THE SERVICE WILL
>BE UNINTERRUPTED OR ERROR FREE OR FREE FROM VIRUSES OR OTHER HARMFUL
>MALICIOUS AGENTS EVEN IF ANTI-VIRUS MECHANISMS ARE DEPLOYED."
>
>Somebody suggested that I sue Cox. I'm a little wary of the idea,
>knowing how badly this kind of thing can go for the little guy. If
>you're a lawyer, or you know one who would be willing to help me out,
>I'd like to hear a professional analysis of the situation.
>
>Failing that, I want to make Cox's "secret" as public as possible.
>People have a right to know that when they buy into Cox, they're buying
>into censorship.
>
>
>Eric
>
>
>
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