I'll get right to the point.
On Friday, I got a call from the tier 2 tech at Cox who has been working
on my complaint. While nobody in the Technical Operations Center or in
technical support knew anything about it, he passed my information, test
results, and packet logs up a level in the Cox hierarchy.
In a phone call, he told me the following:
1. Cox DOES have a system in place that severely degrades or completely
blocks some peer to peer networks.
2. This system is a SECRET, and Cox will not provide any more
information about it.
3. Cox will not remove the system.
4. Cox will not provide me with any documentation of their admission
(hence the phone call instead of an email).
5. Cox will not inform any of its technical support or customer service
staff that the system exists. In other words, Cox will continue to allow
their technical support staff to tell customers that it does not block
or interfere with any peer to peer networks.
By the way, the excuse provided for their behavior was this quote from
their subscriber agreement: "NEITHER COX, NOR ITS AFFILIATES OR ANY OF
ITS SUPPLIERS OR LICENSORS, EMPLOYEES OR AGENTS WARRANT THE SERVICE WILL
BE UNINTERRUPTED OR ERROR FREE OR FREE FROM VIRUSES OR OTHER HARMFUL
MALICIOUS AGENTS EVEN IF ANTI-VIRUS MECHANISMS ARE DEPLOYED."
Somebody suggested that I sue Cox. I'm a little wary of the idea,
knowing how badly this kind of thing can go for the little guy. If
you're a lawyer, or you know one who would be willing to help me out,
I'd like to hear a professional analysis of the situation.
Failing that, I want to make Cox's "secret" as public as possible.
People have a right to know that when they buy into Cox, they're buying
into censorship.
Eric
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